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Delivery and Payments

Delivery terms

General
All our brands are labeled according to EU standards. MDMS Sheets are available on cosmetic products upon request.

Ordering
We mainly encourage our customers to order through our web store. However, in the case that you will need more assistance, you can email your order or call the office during office hours (mon-fri 9-16 finnish time)

Delivery
Deliveries go straight to your door by Post Nordic (DPD).

Delivery Charges
Delivery Charges will be added to your order according to size and weight.

Delivery time 
Order will be delivered with courier within the next 4-9 business days. DPD Courier will call you in advance to schedule delivery time.

In the case that the delivery will be late for some reason, the office will contact the client by email or phone.

Warranty
All of our brands have manufacturer's warranties, in the case that the product is used according to manufacturer's instructions.

In the case that there is a fault in our product, please contact the office immediately. 
All returns under warranty and replacements are tied to the price of the product.

Seller does not take responsibility to any additional charges.

Return Policy
All returns need to be agreed with

Return policy does not include opened or used cosmetic products

Faulty product
For all questions, please contact the office.

Payment options

Bank / wire transfer
Once you submit your order, we will send an invoice to your email. You can print the invoice and proceed with the payment at your convenience within 7 days. Please use the order number as payment description. The order will be shipped as soon as we receive your payment.

Accepted payments are: Visa, Visa Electron, or MasterCard
Royal Pink Ltd. will act solely as the marketer of products and services, and will provide the products to the buyer. Whether paying by Visa, Visa Electron, or MasterCard, Paytrail Ltd. will be responsible for any claims.

Paytrail Ltd acts as a Visa, Visa Electron, or MasterCard payment to the seller of products. Transactions are made between the customer and Paytrail Oy. The seller is responsible for all trade-related obligations. Paytrail Oy is the recipient.

Paytrail Oy, Business ID: 2122839-7
Ohjelmakaari 10
40500 JYVÄSKYLÄ
Phone: 0207 181830

Payment is made by the customer, through the payment service of Luottokunta (digital form). Product will be paid immediately. Postage, packing and handling charges are added to the order's total.

Online Payments
Payment is made by the customer using the bank's online payment form. Product will be paid for immediately. Postage, packing, and handling charges are added to the order's total.

Klarna LASKU / Klarna TILI (not possible for companies)
Invoices are delivered to the residence. Private customers may choose to do partial payments through Klarna TILI services. Handling, packaging and shipping are added to your order total. Invoice payment matters can be handled through Klarna Oy customer service on weekdays from 09:00 - 18:00. There telephone number is: 09 - 425 99 771. You can find more information about Klarna LASKU/Klarna TILI the service at the following links: Klarna LASKU / Klarna TILI
Royal Pink Oy charges €3,95 for the Klarna LASKU payment option.

JOUSTO Invoice and installment payments (not possible for companies)
Buy our products easily and safely through the JOUSTO Invoice or JOUSTO hire purchase. Service is provided by domestic JOUSTO Payment. The JOUSTO Invoice has a 14-day period for payment (invoice payment is 4.90 €) and JOUSTO hire purchase max. The 12-month period for payment has an invoice fee 4,90 €, and a monthly interest rate of 2.42%. Choose the shopping cart payment method JOUSTO. For more information, visit 
www.jousto.com.

Collector Invoice / Partial payment (not possible for companies)
You can buy and pay for your products safely through the Collector, for more information please visit: 
www.collector.se/fi